What Are You Looking For?
There are two types of requests — a Service Request (something you need from us) and a Complaint (something that went wrong). Knowing which to raise means a faster answer.
- Repayment or interest statement
- No Objection Certificate
- Foreclosure amount
- EMI schedule or due date change
- Disbursement status
- Loan interest rate details
- NACH or ECS update
- Property document query
- PMAY subsidy status
- Request not answered in 7 days
- A charge I shouldn't have been billed
- Was sold something I didn't agree to
- Treated badly by your team
- Wrong information on my credit report
- Documents not returned to me
- A fee that was not disclosed upfront
- Any other unfair treatment
Tell us what you need (or what went wrong)
Use the app, our website, a branch visit, or call 1800 223 279. We'll log it and send you a reference number right away.
Service requests: answered within 7 daysStill waiting after 7 days? Raise a complaint.
If a service request isn't answered, raise a formal complaint. You'll get a complaint reference number immediately and we'll acknowledge it within 1 week.
We acknowledge within 1 calendar weekWe escalate if needed — and so can you.
If you're not satisfied, use your complaint reference number to escalate — branch level, then our Head Office team.
We resolve within 30 daysStill unhappy? External options are always available.
If we haven't resolved your issue in 30 days, or you haven't heard from us in 1 month, you can approach the National Housing Bank or the RBI Ombudsman. Consumer Courts are available at any time, regardless of where things stand with us.
