We are regulated by the National Housing Bank (NHB) and the Reserve Bank of India (RBI). Every policy below governs how we lend, how we protect your data, and how you can hold us accountable. Documents are read-only on screen — copies are released only on written request.
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How we lend, communicate, recover and resolve - fairly and transparently.
Read on screenA three-level escalation matrix that resolves your concern in 30 days.
Read on screenJoint lending arrangements with banks under the RBI co-lending framework.
Read on screenProcess for legal heirs to obtain title documents on closure of a loan.
Read on screenProcess for legal heirs to obtain title documents on closure of a loan.
Read on screenFPC available in nine Indian languages on customer request.
Read on screenStay safe online - what we will never ask, and how to recognise fraud.
Read on screenHow we verify identity and prevent money-laundering at every stage of a relationship.
Read on screenDemand notices and possession notices published under the SARFAESI Act.
Read on screenSafe, confidential channels for employees and partners to report concerns.
Read on screenEligibility and continuing-due-diligence framework for directors.
Read on screenHow EHFL identifies, approves and discloses related-party transactions.
Read on screenBoard structure, committees and the principles that guide them.
Read on screenComputation of APR including interest and all applicable fees.
Read on screenOn request, our terms in Hindi, Marathi, Gujarati, Tamil, Telugu, Kannada, Bengali.
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